> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kvelden.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SaaS Deployment

> Kvelden-hosted Enclave — zero infrastructure, same security guarantees.

## Overview

The SaaS deployment is hosted and operated by Kvelden. You get the full Enclave security model without managing any infrastructure.

The encryption model is identical to self-hosted deployments. Your master key lives in your own KMS, or in Kvelden's HSM for platform-managed keys — Kvelden never stores it in plaintext. Because Kvelden operates the servers, Envelope-encrypted and personal files **can** be decrypted server-side to serve your downloads and the workflows you enable (DLP, signing); for content Kvelden can never read, use **Zero-Knowledge / ZK-Strict rooms**, where the key stays only on your devices. (In self-hosted/appliance models Kvelden operates nothing and has no access at all.)

## What Kvelden manages

* Server infrastructure and uptime
* TLS certificates and renewal
* Security patching and updates
* Database backups
* HSM operations (if using Kvelden-managed keys)

## What you control

* User and Org Unit management
* Room creation and membership
* Encryption keys (BYOK/HYOK optional)
* Audit log exports
* Data retention settings

## SLA

| Metric              | Target           |
| ------------------- | ---------------- |
| Uptime              | 99.9% monthly    |
| Incident response   | \< 1 hour for P1 |
| Data recovery point | \< 1 hour        |
| Data recovery time  | \< 4 hours       |

## Data residency

Choose your region at signup:

* **India** (Mumbai) — default for Indian customers
* **EU** (Frankfurt) — GDPR-aligned
* **US East** (Virginia)
* **US West** (Oregon)
* **Singapore**

Data does not leave your selected region.

## Getting started

Submit a request at [kvelden.com/request-access](https://kvelden.com/request-access). An engineer will provision your organisation and send an invitation within one business day.