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This page describes the hosted SaaS service. For what each tier includes — storage, users, and features, plus storage add-ons — see Plans & Storage. For the self-hosted appliance, see Licensing & Activation — an appliance never hard-locks and behaves slightly differently on expiry.

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How licensing works

Your organisation’s access to Enclave is governed by a license (or a time-boxed trial). The license sets your plan tier and a validity window. The owner can see the current status, tier, and expiry date at any time on the License page (Settings → License, /license). Enclave does not cut off access the moment a license expires. Enterprise deployments get a staged grace period so a lapsed renewal never causes an abrupt outage or data lock-out.

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Expiry lifecycle

After the expiry date, a tenant moves through three stages. The banner at the top of the app tells you which stage you are in and how long it lasts.
The banner always matches what is actually enforced. The colour and message are derived from the same server-side evaluation that gates each request, so the banner you see is an accurate statement of what you can and cannot do right now — it will not, for example, say “locked” while uploads still work.

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What “read-only” blocks

During the read-only stage (14–30 days after expiry), write operations are paused: file uploads and new versions, file/folder moves and deletes, creating or changing Secure Rooms, sharing changes, and organisation/security policy edits. Read operations continue: listing, viewing, previewing, downloading, and opening shared links to data that already exists.

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What “locked” means

After 30 days, the account is fully locked — both reads and writes are blocked — and the owner is directed to Contact Sales to renew. Nothing is deleted: restoring a valid license immediately returns the account to full access.

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Renewing

Renew from Settings → License, or use the Renew License button in the expiry banner. A renewed license takes effect immediately with no downtime — if the account was in read-only or locked state, full access is restored as soon as the new license is active. We recommend renewing during the 14-day warning window before expiry to avoid entering the grace ladder at all.
Only the organisation owner (and a security officer, for infrastructure settings) sees the license banner and the License page. Other members are unaffected by the banner but are subject to the same access stage.