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This page covers the hosted SaaS service. For what happens when a license nears or passes its expiry date, see Licensing & Expiry. The self-hosted appliance is licensed differently — see Licensing & Activation.

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How plans work

Every organisation on Enclave SaaS runs on the Enterprise platform under one of three license tiers — Basic, Flex, or Advanced. The tier sets your usage limits (storage, users) and which capabilities are unlocked. All tiers share the same zero‑knowledge encrypted platform; the tier defines scale and which advanced features are available. You can see your current tier, storage, and expiry at any time on the License page (Settings → License, /license). To choose or change a tier, talk to your account team — use Contact Sales from the License page or the in‑app plans screen.

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Tier comparison

Single sign‑on is included on every tier — there is no “SSO tax”. DLP content scanning unlocks at Flex; automated C1–C4 classification and the premium AWS Textract OCR engine are Advanced (the in‑VPC OCR used for scanning is included from Flex).

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Storage

Each tier includes an amount of platform storage — encrypted file data stored on the Enclave‑managed backend. The included allotment is: Only files stored on the platform backend count toward this limit. Files kept in your own bucket via Bring Your Own Storage (BYOS) do not count — BYOS storage is effectively unlimited and billed by your own cloud provider.

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Need more storage?

You have two ways to grow beyond the included allotment:

Storage add‑ons

Buy additional platform storage in blocks. Add‑ons stack on top of your tier’s included allotment — your License page then shows, for example, “1 TB + 2 TB add‑on = 3 TB”. Request add‑ons from your account team.

Bring Your Own Storage (BYOS)

On Advanced, connect your own S3‑compatible bucket. Your encrypted files live in your cloud account at your cost, with no platform‑storage limit — the best fit for very large or fast‑growing data. See Storage.
Storage add‑ons keep your renewal date. When you add storage mid‑term, the new allotment is co‑terminous — it takes effect immediately and expires with your existing license term. A top‑up never moves your renewal date forward or back. At renewal, you renew the tier and any add‑ons together.
For large or rapidly growing datasets on Advanced, BYOS is usually the better choice than stacking add‑ons: there’s no platform‑storage limit, and your data stays in your own cloud account — reinforcing the zero‑knowledge model.

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Viewing your plan and storage

The License page (Settings → License) shows your current tier, the capabilities included, your storage (included allotment plus any add‑on), and your expiry date. Only the organisation owner (and a security officer, for infrastructure settings) can see and change the license.

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Changing tiers or adding storage

Tier changes and storage add‑ons are issued by your Kvelden account team as a new license, which applies immediately with no downtime:
  • Upgrading a tier (e.g. Flex → Advanced) unlocks the new tier’s capabilities and limits right away.
  • Adding storage raises your platform allotment co‑terminously, as above.
  • Existing data is never deleted when limits change. If a new, lower limit is ever applied and you are above it, existing files stay readable; only new uploads are paused until you are back within the limit.
Use Contact Sales from the License page to request a change.
For the full expiry and grace‑period behaviour after a license lapses, see Licensing & Expiry.